Terms of Service

By accessing and using Mannaitours' services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all visitors, users, and others who access or use our website and services.

Payment

• Full payment is required at the time of booking unless otherwise specified.
• All prices are quoted in USD, EUR, or EGP as displayed on the website.
• Prices may be subject to change without notice until booking is confirmed.
• We accept major credit cards, PayPal, and Paymob for Egyptian customers.

Confirmation

• Bookings made through our website with successful online payment are confirmed immediately upon payment completion.
• Manual or cash bookings are not confirmed until our team has reviewed the request and received any required deposit.
• A booking confirmation will be sent to your email once your booking is finalized.
• Please check all details carefully and report any errors immediately.
• You must provide accurate and up-to-date contact details (including email and phone number) so we can reach you with booking updates and important trip information.

Age Requirements

• Guests under 18 must be accompanied by an adult.
• Minimum age requirements vary by tour - check specific tour details.
• Valid ID may be required for certain tours and attractions.

Refund Policy

All refunds are governed by the refund policy configured by Mannaitours and displayed at the time of booking. Refund eligibility, cancellation windows, and any applicable fees are determined by our team and may vary by tour or service.

Please review the specific refund terms shown on each tour or booking page before confirming your reservation.

General Cancellation Guidelines

• Cancellation policies may differ between tours and seasons — always check the terms shown during booking.
• No-show: No refund will be issued if you fail to show up for a confirmed booking.
• Refunds, when applicable, are processed within 5–10 business days to the original payment method.

Modifications

• Changes to bookings are subject to availability.
• Modifications requested close to the tour date may incur additional fees.
• Contact us as early as possible to modify your booking.

Weather & Force Majeure

In the event of extreme weather conditions or force majeure events that make it unsafe or impossible to operate a tour, we will offer you the option to reschedule or receive a full refund.

Our Responsibilities

• Provide professional, licensed tour guides.
• Ensure all vehicles and equipment meet safety standards.
• Maintain comprehensive insurance for all tours and activities.
• Provide accurate information about tour itineraries and inclusions.

Your Responsibilities

• Arrive at the designated pickup location on time.
• Follow the guide's instructions for your safety.
• Respect local customs, laws, and regulations.
• Inform us of any medical conditions or special requirements.
• Ensure you have appropriate travel insurance.

Limitation of Liability

Mannaitours acts as an intermediary between you and third-party service providers. While we carefully select our partners, we are not liable for losses, damages, or injuries resulting from services provided by third parties.

Our maximum liability is limited to the amount paid for your booking. We strongly recommend purchasing comprehensive travel insurance.

Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy and applicable data protection laws.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

For more details, please read our full Privacy Policy.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these terms periodically.

If you have any questions about these Terms of Service, please reach out to our support team through our website or via the contact information provided on our site. We are happy to assist you with any inquiries.