Question 1

How do I book a tour?

Accepted Answer

You can book a tour directly through the Mannaitours website by selecting your preferred tour, choosing a date, and completing the secure payment process. You receive a booking request email first, and your booking is confirmed after successful payment or admin confirmation for manual/cash payment.

Question 2

What payment methods do you accept?

Accepted Answer

Mannaitours accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and for Egyptian customers, we also accept Paymob payments in EGP.

Question 3

Is my payment secure?

Accepted Answer

Yes, all payments are processed through secure, encrypted payment gateways. We use industry-standard SSL encryption to protect your financial information.

Question 4

Can I get a refund if I cancel?

Accepted Answer

Yes, we offer free cancellation up to 24 hours before your tour starts. Cancellations made within 24 hours are subject to our cancellation policy.

Question 5

What's included in the tour price?

Accepted Answer

Each tour includes professional guide services, entrance fees to attractions, transportation, and any activities mentioned in the itinerary. Meals may be included depending on the specific tour.

Question 6

Are tours suitable for children?

Accepted Answer

Most of our tours are family-friendly. The minimum age varies by tour - check the specific tour details for age requirements and recommendations.

Question 7

Do I need to bring anything?

Accepted Answer

We recommend bringing comfortable walking shoes, sunscreen, a hat, and a water bottle. Specific tours may have additional requirements listed in the tour description.

Question 8

What languages do your guides speak?

Accepted Answer

Our expert guides are fluent in English, Arabic, German, Russian, and French. You can request your preferred language when booking.

Question 9

Is it safe to travel in Egypt?

Accepted Answer

Yes, Egypt is generally safe for tourists. Mannaitours works with experienced local partners and follows all safety protocols. All our tours are fully insured with 24/7 support.

Question 10

What COVID-19 measures are in place?

Accepted Answer

We follow all local health guidelines, including sanitization of vehicles, small group sizes, and mask requirements where mandated.

Question 11

Do I need travel insurance?

Accepted Answer

While not mandatory, we highly recommend travel insurance to cover unforeseen circumstances. We can recommend trusted insurance providers.

Question 12

Do you provide hotel pickup?

Accepted Answer

Yes, most tours include hotel pickup and drop-off within designated areas. The exact pickup time will be confirmed after booking.

Question 13

What if my flight is delayed?

Accepted Answer

Contact us immediately if your flight is delayed. We'll do our best to accommodate changes, though this may depend on the specific tour.

Question 14

Can I customize a tour?

Accepted Answer

Yes, Mannaitours offers private tours that can be customized to your preferences. Contact our support team to discuss your requirements.

Frequently Asked Questions

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