Privacy Policy

At Mannaitours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Booking & Contact Information

When you book a tour, contact us, or register on our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely by our third-party payment providers — we never store card details on our servers)
• Date of birth (if required for specific tours)
• Passport or national ID information (for international tours)
• Tour preferences and special requests
• Emergency contact details

Booking Status & Email Notifications

When you make a booking, we will send you email notifications to keep you informed about your booking status, including confirmation, changes, reminders, and updates. You may also receive follow-up communications related to your tour experience.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the collected information for various purposes:

• Service Delivery: To process bookings, provide tour services, and send booking confirmations
• Booking Status Updates: To send you email notifications regarding your booking status, including confirmations, schedule changes, reminders, and cancellations
• Support Communication: Our team may contact you before, during, or after your tour to ensure everything runs smoothly, coordinate logistics, or follow up on your experience
• Communication: To respond to inquiries and provide customer support
• Personalization: To customize your experience and recommend tours based on your preferences
• Payment Processing: To process transactions through our payment partners and prevent fraud
• Marketing: To send newsletters, special offers, and promotional materials (you can opt out anytime)
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms

We may share your personal information with:

Service Providers

• Payment Processors (Third-Party Data Processors): We use Stripe, PayPal, and Paymob to securely process payments. These providers handle your payment data independently under their own privacy policies and compliance standards. We do not store your full card details on our servers.
• Email service providers
• Hosting and cloud storage providers
• Analytics providers (Google Analytics)

Tour Partners

We share necessary information with tour operators, hotels, restaurants, and other service providers involved in delivering your tour experience.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal data
• Regular Audits: We conduct regular security audits and updates
• Payment Security: Credit card information is not stored on our servers - processed by PCI-compliant payment providers

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal data:

Access & Portability

You can request a copy of your personal data in a structured, machine-readable format.

Correction

You can update or correct inaccurate information through your account settings or by contacting our support team through our website.

Deletion

You can request deletion of your personal data, subject to legal retention requirements.

Opt-Out

• Unsubscribe from marketing emails using the link in any email
• Disable cookies through your browser settings
• Contact our support team through our website to opt out of data sharing with partners

Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Booking records are typically kept for 7 years for tax and legal purposes.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences (language, currency)
• Marketing Cookies: Track your browsing to show relevant ads

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws (including GDPR for EU residents).

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact our support team immediately through our website.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to our support team through our website or by using the contact information provided on our site.

We are committed to responding to privacy-related inquiries in a timely manner.

For EU residents, you have the right to lodge a complaint with a supervisory authority.