Refund & Cancellation Policy

Last updated: January 2026

At Mannai Tours, we are committed to providing exceptional travel experiences. We understand that plans can change, and our refund policy is designed to be fair to both our customers and our local service providers.

1. Cancellation Window & Charges

Cancellations 48 hours or more before the tour: You are eligible for a full refund. Note: A small administrative fee (3-5%) may be deducted to cover payment gateway transaction costs (Kashier).
Cancellations between 24 and 48 hours before the tour: A 50% cancellation fee will apply, and the remaining 50% will be refunded to your original payment method.
Cancellations less than 24 hours before the tour: No refund will be issued for cancellations made within this window or in the event of a “No-Show”.

Weather Conditions: In the event that a tour is cancelled by Mannai Tours due to unsafe weather conditions or government restrictions, you will be offered an alternative date or a 100% full refund.

2. Booking Amendments

If you wish to reschedule your booking, please contact us at least 48 hours in advance. Rescheduling is subject to availability and is free of charge for the first request.

3. How to Process a Refund

To request a refund, please send an email to our support team or contact us via WhatsApp with the following details:

Full Name
Booking Reference Number
Date of the Tour

Once approved, refunds are typically processed within 7 to 14 business days depending on your bank’s policies.

4. Non-Refundable Services

Please note that certain customized private tours, flight tickets, or special event bookings may be non-refundable. These specific terms will be clearly stated in your booking confirmation.